Conceptual framework of the creation of a system of high quality, safe and dependable railway transportations

Abstract

The paper addresses the most important problems and tasks related to the objective need to create a single service delivery system for the railway industry of Ukraine which will provide high quality, safe and reliable service for the existing types of freight and passenger traffic. There have been considered three main classes of problems connected with rail transportation: maintenance of these processes by reliable and dependable service provided through the use of technical means; functioning of the service delivery system with the help of specialized software and hardware; monitoring and adjusting the processes of providing services during their implementation. Effective use of the means of the Ukrainian railway transport network (RTN) requires an analysis of the possible risks of RT during the transportation and the use of the corresponding means to reduce the impact of risks in the transportation processes. The quality of transportation management can be significantly improved through the synthesis of these tools into a single system. It is necessary because in most cases of emergencies during transportation, such a system will collect and process statistics of emergencies to create a classification of the most dangerous ones in the form of a separate statistics. It, in its turn, will allow to objectively and promptly analyze both the causes of certain types of emergencies and accidents during transportation, and significantly reduce not only the risks of their occurrence, but also the potential damage from them. The article also offers a concept of system creation which allows to create a reliable, high quality, system-organized and practically safe system of RT services. Such a system will be a little bit dependent on the impact of most external and internal hazards and risks what is necessary to improve the quality of the provided services. For these problems there have been formulated and presented some specific examples of their solution that can be used for the provision of European quality services.