Capacity management: conceptual aspect

Abstract

In recent years, in the public and private sectors of the economy, as well as in the administrative and defense ones, measures to improve the performance of organizations within them have been increasingly accompanied by greater attention to their capabilities. The capabilities of an organization can change due to changes in its various components: personnel, use of knowledge and information, infrastructure, etc., which have long been recognized and considered as objects of management, and the organization of such management is supported by the use of the best practices and standards of various levels, including the international ones. So isn’t it time to add capabilities to the list of typical management objects and try to consider the specifics of capability management from a scientific perspective? Such a consideration should be made at the highest possible level, and its result should be what can be called a conceptual model of capacity management as a specific type of management activity. Such a conceptual model should include at least the following components: 1) conceptual and terminological apparatus; 2) high-level (meta-) model of activity. This paper is devoted to the formation of the first of them. The fundamental point of its implementation is that it does not start from scratch: the dictionary of terms contained in the fundamental standard for quality management DSTU ISO 9000 is used as a starting point. Although the issues of this standard do not coincide with the subject of the current study, they are quite close to it and developed. In particular, the dictionary contains a definition of the term «capability». However, this does not mean that the set of terms contained in the dictionary fully covers the needs of this research, and the definition of terms that should be borrowed from the dictionary is the absolute truth. Accordingly, one of the work results is a reasoned criticism of some decisions made by the developers of the original standard.